All International orders have the option of insurance. If you decline to choose insurance then WE ARE NOT RESPONSIBLE FOR MISSING or DAMAGED PACKAGES.
After shipment of an international package you will receive a customs/tracking number. This number is given as proof of shipment and usually only updates when postage is made, when your package leaves the United States Customs office and occasionally when your package is delivered (UK,AUSTRALIA,CANADA,PARTS OF EUROPE). In some cases, no update will appear.It is important that you are patient when ordering internationally. Due to customs delays, it could take up to a month and a half for First-Class International packages to arrive (depending on your distance and the customs procedures). If your package has not arrived in 45 days and you purchased insurance, please contact us so we can go forth in an insurance claim in order to receive your refund.
You are responsible for your countries import tax or duties. We also will not falsify customs forms to avoid import tax and duties. If you refuse a package and your package is returned to our offices you will be refunded minus shipping and/or insurance. If it fails to arrive, you can not be refunded. Please plan accordingly or look up your country's threshold/tax information as well as keep track of your shipment using your tracking number.
For certain countries,the customer must participate in the claim (acknowledge that you did not receive your package with the insurance dept) to receive your refund. You must select insurance to have your item insured. If you do not, we are not responsible for lost,stolen,missing or damaged packages . Contact us if you have more questions blkandnoir[at]gmail.com
The List of Countries We Currently Ship To As of 11/2012
Argentina Australia Austria Bahamas Bangladesh Barbados Belgium Bermuda Canada Chile China Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt Eire El Salvador England Estonia Finland France Germany Ghana Great Britain Greece Greenland Guatemala Guyana Holland Hong Kong Hungary Iceland India Ireland Israel Italy Jamaica Japan Jordan Kingdom Korea, Luxembourg Mauritius Mexico Morocco Namibia Netherlands New Zealand Norway Poland Portugal Republic of Rica Romania Russia Salvador Samoa Scotland Singapore Slovakia South Africa South Korea Singapore Spain Sri Lanka Sweden Switzerland Taiwan Trinidad and Tobago Turkey Ukraine United Kingdom Uruguay Venezuela Wales
If you would like to upgrade to Express Shipping or Priority Shipping please let us know.