Where does this store ship from?
United States
How much is shipping?
Shipping is a flat $5.35. You can buy as much as you want and the rate never changes. In fact you could buy the whole store ha!
Internationally is a flat $10.00* which includes insurance
But I want overnight/express shipping?
Contact us so we can make a custom invoice for you.
How long will it take to receive my order?
2-5 Days on normal days.
2-8 Days during major holidays.
International: 2-3 weeks and sometimes as long as 45-60 days depending on your country's customs offices.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover credit card, and PayPal via PayPal. (Subject to expand to more options)
I don't have a PayPal account.
Simple! Sign into PayPal as a Guest and enter your credit card information and address.
We recommend using PayPal because it provides buyer protection in case a package is lost or another issue arises. PayPal is reliable and safe. It is also one of the largest global e-commerce merchants in the world.
What does handcrafted mean?
It means that is created by us and also can be repaired by us if required.
I want to buy a photography print from your website but its not listed?
Contact us via email.
¿Habla usted español?
Solo hablo un poco español! Pero, te puedo ayudar.
I have not received my package.
USA: If you have not received your package in one week please email us. Note that there is a tracking number that tells where you package is and whether or not it arrives. There is also delivery confirmation with your order so we are aware of where every package is.
International: If you have not received your package in 3 weeks, please email us. It may be possible that the package is being held up in customs or just on its way. However, we do like to make a note of it just in case we have to file an insurance claim or contact the postal service to put trackers on the package.
My coupon code isn't working.
Send us an email INFO@BLKANDNOIR.COM
How to cancel my order?
To assure fast shipping most orders are sent within 24 hours (the next morning) of purchasing. Once an order has been placed it can not be cancelled.
How to add to my order, I see something I like?
If you order has not been packaged or shipped you can easily add an item of your choice for no additional shipping fee by contacting us, please mark your emails *URGENT ADD*
I have a suggestion/I want to give feedback.
Here we like to keep the customers trendy and happy! We gladly accept suggestions on what you would like to see here or how we can improve!
Contact via email and we will respond.
My question hasn't been answered in the FAQ.
Please notify us via email.
*Subject to change, may go lower or higher for different countries. Also can increase after an order is placed if order is too large (in weight) to cover insurance + shipping* Also with the new increase on January 27,2013 there maybe any increase; however we hope to avoid it.